| Abstract | Cilj istraživanja: Ispitati zadovoljstvo korisnika patronažne službe radom patronažnih sestara/
tehničara te ispitati razlike u zadovoljstvu prema spolu, dobi, mjestu stanovanja i s obzirom na
to s kim žive u kućanstvu.
Nacrt studije: Presječna studija.
Ispitanici i metode: Sudjelovalo je 156 ispitanika, osoba starije životne dobi koji su korisnici
patronažne službe. Istraživanje je anonimno i dobrovoljno i odobrilo ga je Etičko povjerenstvo
Doma zdravlja Vinkovci. Korišten je anketni upitnik kreiran u svrhu istraživanja, koji je
distribuiran u tiskanom obliku.
Rezultati: Veće zadovoljstvo predstavljanjem i pristupom (P=0,03), komunikacijom (P=0,02),
pruženim informacijama (P=0,002), odvojenim vremenom (P=0,03), razumijevanjem (P=0,01),
profesionalnošću (P=0,01), susretljivošću (P=0,01), podrškom (P=0,03), dostupnošću (P=0,01),
znanjem (P=0,01) i vještinama (P=0,003) patronažne sestre/tehničara pokazuju ispitanici koji
žive na selu u odnosu na ispitanike koji žive u gradu. Manje zadovoljstvo predstavljanjem i
pristupom, komunikacijom i pruženim informacijama pokazuju ispitanici koji žive u braku
odvojeno od djece u odnosu na ispitanike koji žive u braku s djecom (P=0,01; P=0,05) i koji
žive sami (P=0,008; P=0,009). Također, pokazuju manje zadovoljstvo podrškom, dostupnošću
i znanjem patronažne sestre/tehničara u odnosu na ispitanike koji žive sami (P=0,01; P=0,02;
P=0,03), te vještinama i kvalitetom rada patronažne sestre/tehničara u odnosu na ispitanike koji
žive u braku s djecom (P=0,02; P=0,03). Povećanjem životne dobi povećava se zadovoljstvo
predstavljanjem i pristupom patronažne sestre/tehničara (P=0,03).
Zaključak: Kvaliteta usluga patronažne službe postiže se pružanjem zdravstvene skrbi u skladu
s procjenom i potrebama korisnika kao i poštivanjem načela jednakosti i dostupnosti. |
| Abstract (english) | The aim of the research: To examine the satisfaction of users of patronage service with the work of patronage nurses/technicians, and to examine the differences in satisfaction according to gender, age, place of residence and with regard to who they live with in the household.
Study design: Cross-sectional study.
Respondents and methods: 156 respondents participated, elderly people who are users of the patronage service. The research is anonymous, voluntary and approved by the Ethics Committee of the Vinkovci Health Center. A survey questionnaire created for the purpose of this research was used, which was distributed in printed form.
Results: Greater satisfaction with presentation and approach (P=0.03), communication (P=0.02), information provided (P=0.002), time spent (P=0.03), understanding (P=0.01) , professionalism (P=0.01), friendliness (P=0.01), support (P=0.03), availability (P=0.01), knowledge (P=0.01) and skills (P= 0.003) of visiting nurses/technicians is shown by the respondents who live in the countryside compared to the respondents who live in the city. Less satisfaction with presentation and access, communication and provided information is shown by the respondents who live in a marriage apart from their children compared to the respondents who live in a marriage with their children (P=0.01; P=0.05) and who live alone (P=0.008; P=0.009). They also show less satisfaction with the support, availability and knowledge of the visiting nurse/technician compared to the respondents who live alone (P=0.01; P=0.02; P=0.03), and with the skills and quality of work of the visiting nurse/technician compared to the respondents who are married with children (P=0.02; P=0.03). Increasing age increases satisfaction with the presentation and approach of the visiting nurse/technician (P=0.03).
Conclusion: The quality of patronage services is achieved by providing health care in accordance with the assessment and needs of the user, and by respecting the principles of equality and accessibility. |
