Objectives: To investigate whether patients encounter lack of understanding from health care professionals and whether people who do not work in health care consider nonverbal communication as important as verbal communication. Study Design: Cross-sectional study conducted from March 1 to April 20, 2023. Participants and Methods: 336 adult citizens of the Republic of Croatia voluntarily participated in the anonymous survey. The data used in the study were collected using an identical written and online questionnaire consisting of 19 questions divided into three subgroups. Results: The mean age of the respondents was 37.39 ± 15.09 years, and responses were selected for all levels of education and places of residence mentioned. Almost 30% of respondents are currently educated in health care profession or have completed health-related education. Respondents strongly agree with the claim that nonverbal communication is as important as verbal communication, and those with education in health care agree with this claim to an even higher degree. Respondents often understand everything the health care professional says to them during the conversation, and this assessment is not statistically related to respondents’ age. Women believe that most treatment failures are the result of poor communication, while men believe that the physical appearance of the health care professional and the appearance of the environment affect patient’s trust. Conclusion: The study found that there are no patient groups that encounter or have encountered a lack of understanding on the part of health care professionals, and that respondents with health care training actually consider nonverbal communication to be more important than respondents not educated in health care profession.